Zappera

Shipping Policy

Zappera.com offers convenient flat-fee shipping to make it easier for you to shop with us.

- Standard ground shipping is only $12 for any size purchase up to 150 lbs (actual or dimensional weight). Express air shipping is $25 (due to the extreme cost of air freight).

- In most cases, standard ground shipping will be delivered within 5-7 business days of shipping. If the package is to be delivered to a PO Box it may take longer (as much as 21 business days) for delivery.

- Typically, express air shipping will be delivered within 2-4 business days of shipping anywhere. If the package is to be delivered to a PO Box it may take longer for delivery.

- Please keep in mind that these delivery times extend from the date the order is actually shipped, not the date the order is placed. We will have to process your order before we can ship it. This process may take a day or more, particularly if the order arrives over a weekend or holiday. We will make every effort to ship your order quickly.

- Shipments 150 lbs (actual or dimensional weight) or larger carry additional expense and may require the use of a freight service. You will be informed of freight charges or other additional shipping charges before we ship your order, and any additional charges will be billed separately. You will be required to pay any additional charges before the order is shipped.

- If you require a special method of shipment of your product or some other type if special handling for your order, please call our customer service department at 888 980 8084.

- We shall try our best to ship all items in your order together; however this may not always be possible due to product characteristics, or availability.

- If the address you provided us is undeliverable, we may contact you to verify your address for reshipment. However, you are responsible for the shipping charges, any duties, taxes and/or customs charges that are incurred on the package for both the original and the re-delivered shipment.

- If you believe that the merchandise is not in good condition please refuse to take delivery of the package, and call our customer service department at 888 980 8084 or e-mail us at custservices@zappera.com. We will do everything we can to send a replacement delivery as soon as possible. If you discover the damage after the driver has left your location you must immediately contact the carrier who delivered your item and report the situation, after that you must call our customer service department and await further instructions.

- Your questions and comments are welcome. If you have any questions about our Shipping Policy, please feel free to email us at custservices@zappera.com.